Front of House Training

Contact Details

Phone Number:
082 765 9238
Website:
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Twitter Profile:
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Facebook Page:
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Physical Address

130 Vlei Road
1512

Office Hours / Trading Hours

Monday: 9:00 - 15:00
Tuesday: 9:00 - 15:00
Wednesday: 9:00 - 15:00
Thursday: 9:00 - 15:00
Friday: 9:00 - 15:00

Operational Locations

Western Cape
Northern Cape
North West

Introduction of Front of House Training

In the highly competitive restaurant market, with a wide selection of restaurants all vying for discerning customers, it is essential to maintain and grow your customer base. Being renowned for your ability for consistent good service and wonderful food are key to your ongoing success. We offer on-site training to hotels, game lodges, resorts

About Front of House Training

In the highly competitive restaurant market, with a wide selection of restaurants all vying for discerning customers, it is essential to maintain and grow your customer base. Being renowned for your ability for consistent good service and wonderful food are key to your ongoing success.

For this very reason, we at Sam Hospitality Academy have developed a Service Essentials Training Program specifically developed for the restaurant market, no matter how large or small your operation.

Our classes assist our delegates to understand all aspects of Front of House service excellence, designed to ensure client optimum satisfaction.

Our hospitality experts guarantee to take your staff’s front of house service skills to the next level, ensuring invaluable repeat and referral business for your restaurant.

Our Front of House training covers the following:
• 7 Star Customer Service
• Preparation - Mise-en-Place
• Personal presentation and polished language skills
• Inter-departmental communication
• Anticipation excellence
• Polished movements and deportment
• Table planning, setting and seating. Understanding for censoredand infor censoredrules
• Meeting and greeting - The first impressions
• Correct service protocol
• Correct seating skills
• Eye for detail
• Drink presentation and service
• Menu knowledge
• Wine Knowledge
• Upselling with finesse and savoir faire
• Dealing with difficult clients
• Dealing diplomatically with drunk customers
• Ensuring guests are relaxed
• Dining and Social etiquette
• Bill presentation

Related Keywords

Waiter Training, Front Of House Training, Wait Staff Training, Front Of House Staff Training
Front of House Training

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