NFS TECHNOLOGY GROUP
About NFS TECHNOLOGY GROUP
NFS Technology Group (developers of the Rendezvous room, resource and flexible workspace suite of scheduling solutions) is an international company that provides hospitality software, hardware and a full range of services to a global client base of more than 1,000 organizations around the world. Established in 1993 we have offices in the UK, Ireland, USA and South Africa. We also have business partners in the Middle East and Far East.
NFS Technology Group maintains a strong presence in corporate, commercial venue, conference centre, arena and other market sectors, and provides industry-leading, manned 24/7 support to all its clients.
Our main solution areas cover:
Hotel and property management, Sales and catering, Point of sale and stock control, Web-based booking systems and Event management systems
Our solutions are used by many leading companies including:
Independent hotels and International hotel groups, Local and International conference venues, International catering companies, Restaurants, Bars, Nightclubs, Leisure resorts, Golf and Private member clubs, Major international corporations, Law firms, Financial bodies and Education sectors.
NFS have a simple company philosophy:
Our company philosophy is focused on the provision of outstanding customer service and is based around the following key principles:
- Solve as many problems as possible when calls are placed
- Allocate priority to customer problems which are having a direct impact on the client's business, eg, system-down scenario
- Be able to connect to the client system by prior arrangement to ensure NFS can deal with issues promptly
- Log outstanding matters for escalation to more senior
- Helpdesk staff and ensure that reminders are automated using the Helpdesk system
- Treat all clients who call for support with courtesy and ensure good communication on all outstanding issues
- Conclude service level agreements with major clients to cover their unique operating requirements, e.g. a late-night event
We design our product suite to promote integration and constantly develop ways to assist you with the task of creating a more integrated total solution. The NFS product suite gives you a dual benefit: you gain an outstanding range of software whilst our consultancy experience enables you to 'connect' key aspects of your business in the most effective way. This frees up staff time to enhance your customer service and lowers operating costs.
The bottom line?
A better long-term return on investment.
As a Microsoft Certified Solutions Provider, NFS Technology Group is able to offer clients training and assistance on a range of Microsoft solutions.
To ensure our client's benefit from industry-standard technologies, NFS Technology Group has partnered with many leading technology providers, including Microsoft, IBM, Toshiba and Radiant Systems.